Web Ticket Management System
WebTMS is a product of Norfield Development Partners LLC. (NDP) designed for Contact Center MEMBERS to efficiently and effectively manage location request received by their center.
Each Contact Center has different options and packages. For states that currently do not offer WebTMS, contact NorfieldDP.com for more details.
WebTMS supports multiple member codes and provides all the tools needed to keep your ship sailing smooth!
Members using WebTMS can also set up periodic reports including: System Status, Event Viewer, End of Day Reports, Broadcase Messages, Tickets Due, and Responses Waiting to be sent.
With WebTMS, tickets can be auto-assigned to locators on variables you chose. Users can also search and organize tickets based on ticket number, date recieved, contractor, and many more factors.
Written with todays web standards in mind, WebTMS can be used on any device including desktop and mobile.
Access the service anywhere!
Click your state to access more information: